Dealing with Difficult People

What to do when your office becomes a “zoo”

Do you work with any of these difficult personality types?

Bulls come out charging, always on the offensive, believing their bosses and coworkers to be inferior.

Ostriches bury their heads in the sand, trying to avoid problems rather than deal with them.

Hyenas create a negative atmosphere in the office by being sarcastic and casting doubt on everything.

Turkeys are nice people who can’t make a decision to save their lives.

These are just a few of the personality types you may have to work or live with.  Our Dealing with Difficult People e-Workbook and Training Kit will introduce you to all of them and show you how to handle them.  And we’ll even help you determine if YOU are a difficult person.

Challenging people are everywhere. Knowing how to deal with them without losing your cool is a valuable life skill you will use often at work, at home and in social situations.

Description

 This new e-book and training kit from Gloria Pincu M.A. will provide you and your team with a thorough understanding of personality types and give you the practical skills to deal with them. You will learn how to:

  • Disagree without antagonizing
  • Diffuse explosive behavior
  • Identify what makes people behave badly
  • Assess your own behavioral style
  • Become a catalyst for change

e-Workbook only price:  $25.00

Click here to order e-Workbook

(There are no shipping and handling fees when you order the workbook - it will be e-mailed to you in .pdf format. Free Adobe Acrobat Reader software is required.)


Training Kit Includes:

  • License for 25 copies of the e-workbook
  • Instructor’s guide 
  • Set of slides 

Training kit price: $149.95

Click here to order Training Kit


Fast, easy and secure online ordering - Visa, MasterCard, American Express and Discover/Novus cards accepted

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Fax/Phone Orders: To order by fax, simply use our shopping cart system and select the option to order offline instead of online. Then print the order form and fax it to us at the number on the printed order form. Or you can phone toll-free 1-888-204-3600 to place an order.


To find out more about us:


We welcome your comments, send them to gloria@basic-learning.com

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This page last updated by TMCS, Inc on 10/04/2004