Subject
|
Page Nbr
|
| Effective Communications
/ Interpersonal Skills |
1 |
| Course Objectives: |
3 |
| Communications Defined |
4 |
| The Three Parts to
Communication: Verbal, Vocal, and Visual |
5 |
| Characteristics of Good
Communicators |
6 |
| How Good A Communicator
Are You? |
9 |
| Rules for Valuing Others |
11 |
| Rules for Valuing Self |
16 |
| Interpersonal Components |
18 |
| Exercise #1 |
19 |
| Barriers to Effective
Communication |
20 |
| Breaking Barriers to
Communication |
23 |
| Basic Styles of
Communication |
26 |
| Assertive, Passive, and
Aggressive Styles |
31 |
| Basic Characteristics of
the Three Behavioral Styles |
32 |
| Words That Build Bridges
of Communication |
38 |
| The Six Most Important
Words |
41 |
| Questions |
43 |
| Open-ended vs.
Close-ended Questions |
45 |
| Non-Verbal Behaviors |
49 |
| Exercise #2 Non-Verbal
Behaviors |
50 |
| Non-Verbal Behaviors
Answers to Exercise # 2 |
54 |
| Non Verbal Communication
Signaling Passive, Assertive and Aggressive Behavior |
56 |
| Feedback |
59 |
| Getting Feedback Exercise |
60 |
| Important to Remember |
64 |
| What Are the
Characteristics of Useful Feedback? |
65 |
| Giving Feedback Exercise |
66 |
| Answers to Giving
Feedback Exercise |
68 |
| Active Listening |
69 |
| Active Listening Exercise |
72 |
| Sample Answers for Active
Listening Situations |
74 |
| Practical Suggestions |
76 |
| Sample Role Plays |
79 |
| Role Play Observation
Sheet |
80 |
| Ten Commandments of Good
Communication |
86 |
